Returns
Yes, we accept returns but under the below-mentioned conditions:
GST number: GSTIN: 32AAKCD8128P1Z6 under the trade name Devanubhuthi Traders pvt Ltd
- We do not accept returns if the seal is broken or the product is used.
- We do not accept returns if the label or writings are tampered.
- If the product is intact (seal not broken, label and box packaging not tampered), we will accept the return. Customers will get an exchange or refund after receiving the product. The refund or exchange happens within 4-7 working days after receiving the product.
- We recommend a video shoot of unboxing. Then only we will be able to do a refund if the product is damaged while shipping. For wrong and damaged products the replacement product will be delivered within 7-10 days
Refunds
Unboxing Video Requirement:
- Capture an unboxing video immediately upon receiving the product.
- Ensure the product, seal, and box are intact in the video.
Return Request Process:
- If you receive a broken or wrong product and wish to return it, you can raise a return request.
- The return request should be raised within 24 hours after delivery.
- For damaged items (happened in transit), the return should be raised along with the unboxing video. Otherwise, the return request will not be approved.
- We will confirm and initiate the reverse shipping process upon approval.
Reverse Shipping Charge:
- The reverse shipping charge varies based on your location.
- You are responsible for covering this charge.
Collection Process:
- Our executive will collect the items from your location within 2-3 days after initiating reverse shipping.
Refund Process:
- After receiving the items, we will process your refund and will be credited within 5-7 working days.
- The refund amount will be adjusted to account for the reverse shipping charge.
Exchange Option
- If you prefer, you can opt for an exchange with another product of equivalent value.
- We will dispatch the new item within 2 working days of your request.